FAQS

Is Cupping the right enhancement for you?

A heck 'Yes' if you:

  • Experience chronic muscular discomfort, tension or pain
  • Have sensitivity to deep pressure
  • Wish to enhance your deep tissue experience

A hard ‘No’, if you:

  • Have health conditions that are not appropriate for a Swedish massage like uncontrolled high blood pressure, uncontrolled diabetes, skin conditions, vascular conditions, fevers as well as if you are currently pregnant or undergoing chemotherapy or radiation treatments

A ‘Maybe’ if you:

  • Experience low blood pressure or are currently taking blood thinners

When should I arrive for my appointment?

Being on time for your appointment is important so that you may receive your full service and our other guests are not inconvenienced. Please arrive 15-30 minutes in advance of your appointment to allow time for you to change into a robe, complete our guest Pre-Treatment Form and to relax prior to your service. 

What If I'm Running Late?

Timing is Everything

We ask that you arrive at least 5 minutes before your nail service begins and at least 15 minutes before all other services. Please note that treatments must end on time, regardless of their start time. If you arrive later, we will not be able to complete the service or provide a refund. 

 

What's the cancellation policy?

To ensure all guests of Red Door begin their treatment on time and receive the full spa experience, we request that you notify us if you will be unable to make your appointment.

• 24-hour minimum notice is required for the cancellation or re-scheduling of any single service.

• 48-hour notice is required for the cancellation of any multiple-service booking or spa package.

• A full service charge will be incurred for any late cancellations or no-show appointments.

What should I expect? What's the spa experience like?

For the comfort of all of our clients, we ask that all cell phones should be turned off.

Robes and slippers are provided for your comfort and safety in our changing rooms. A locker room is provided for your personal effects. 

Prior to your service, you may be required to complete a confidential Guest Pre-Treatment Form to safeguard your well-being and comfort, and to allow us to safely deliver our services by minimizing any risk of injury. 

How does your pricing work? Is gratuity included?

Red Door reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your Guest Service Representative when you book your appointment. Gratuities and tipping is at the discretion of our clients. Gift certificates do not include gratuity unless specifically noted otherwise.

What forms of payment do you accept?

We accept all major credit cards, debit cards, business and personal checks and cash. To secure your appointment, we will request a credit card or gift certificate number; however, you can pay for your services on the day of your appointment with cash, check, credit card and/or gift certificate.

Do you do group events or parties?

Yes, we do! Group spa events, as well as corporate and leisure events, are available at both our spa locations or at an off site venue of your choosing. View our events website with information to learn more and book now or say hello@thereddoor.com 

Can children come to the spa?

Spa services are generally not appropriate for minors. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services, and minors are not otherwise permitted in the Spa. Online bookings cannot be made by or for persons under 18 years of age. 

Can I request the gender of my massage therapist?

Please feel free to request a male or female therapist. Our therapists are highly trained to be sensitive to your comfort and modesty at all times.

Should I leave my valuables at home?

While we do provide lockers, The Red Door is not responsible for the loss or damage of your personal articles or property. We strongly advise that you not bring valuables (such as expensive clothing and jewelry, money etc.) with you to the Spa. If you choose to bring valuable items with you to the Spa, then you do so at your own risk and you should not leave any such items unattended.  Select locations can provide safe deposit boxes for your convenience. 

What if I have a medical condition or am pregnant?

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. Prenatal massage begins at week 14 of a healthy pregnancy.

How do gift cards work?

We sell both Classic Gift Cards and eGift Cards which can be redeemed at any of our locations, online, or by phone. 

Red Door is not responsible for lost Classic Gift Cards or eGift Cards. They are not transferable or redeemable for cash or credit, except where required by law. Classic Gift Cards and eGift Cards cannot be used towards Membership. To provide maximum protection to the purchaser, our Classic Gift Cards and eGift Cards become active and may be redeemed after 1 full business day. They will be honored at any of our Red Door locations. Services and prices may vary by location. 

Existing Gift Certificates convert to their original-purchase dollar value when:

• Redemption occurs after December 31 of the year following purchase year

• Redemption occurs and designated service is not available

• Redemption in full of Spa Package does not occur in single visit

• Redeemed for any services other than those which are listed on the gift certificate

If redemption occurs at a location other than the location designated at purchase, any difference in service listing prices or applicable sales tax may be due at check-out. Any changes or substitutions will forfeit any discounted prices.